Privacy Policy
Last updated: May 16, 2026
Bentonville Cleanout Pros ("we", "us", "our") is operated by SkyVault Digital LLC. We respect your privacy and are committed to protecting the personal information you share with us. This policy describes what we collect, how we use it, and your rights regarding your information.
Information we collect
We collect the following types of information when you contact us about a cleanout:
- Contact information — name, phone number, email address (when you call, text, or submit our online form)
- Service information — property address, description of cleanout needs, photos you choose to send
- Communication content — messages, voicemails, and texts you send to us
- Technical information — basic anonymized analytics about our website (page views, referring source). We do not use cookies for advertising or cross-site tracking.
How we collect information
We collect information only when you provide it voluntarily through one of these channels:
- Calling our published business phone number: (479) 364-5738
- Sending an SMS to our published business phone number
- Submitting our online contact form at bentonvillecleanouts.com/contact/
- Sending an email to [email protected]
How we use your information
We use the information you provide only for the purpose of responding to your cleanout service inquiry, scheduling work, completing the requested service, processing payment, and following up about your experience. Specifically, we use your information to:
- Communicate with you about your cleanout inquiry by phone, SMS, or email
- Dispatch our local crews to your property at the scheduled time
- Provide quotes, invoices, and service documentation
- Contact you about appointment changes, weather delays, or related service updates
- Maintain records for accounting, tax, and legal compliance purposes
SMS messaging — important privacy notice
No mobile information collected via SMS opt-in will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer your phone number or SMS-related data to anyone. Information sharing with subcontractors that support our services (such as a dispatched cleanout crew who needs your address and phone number to complete the job) is limited to what is necessary to fulfill your service request. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information sharing
We do not sell, rent, or trade your personal information. We share information only with:
- The local cleanout crew assigned to your job (limited to the name, address, and phone number needed to complete service)
- Service providers we use to operate our business (such as accounting software, payment processing, scheduling tools), all bound by confidentiality requirements
- Law enforcement or legal authorities if required by law
We will never share your information with marketers, advertisers, or data brokers.
Data retention
We retain customer information for as long as necessary to complete the service, comply with our legal and tax obligations (typically 7 years for financial records), and resolve any disputes. After this period, your information is securely deleted.
Your rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal retention obligations
- Opt out of SMS messages at any time by replying STOP to any text
- Opt out of email communications at any time
To exercise any of these rights, email [email protected] or call (479) 364-5738.
Security
We use industry-standard security practices to protect your information, including encrypted transmission (HTTPS/TLS) of form data and limited internal access on a need-to-know basis. No transmission over the internet is 100% secure, but we use reasonable safeguards to protect your data.
Children's privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will reflect when changes were made. We encourage you to review this policy periodically. Material changes will be communicated via our website.
Contact us
Questions about this privacy policy or our information practices?
- Email: [email protected]
- Phone: (479) 364-5738
- Operating entity: SkyVault Digital LLC, Bentonville, AR