Complaints Policy

If something went wrong, we want to hear about it.

How to make a complaint

• Email: [email protected], with "Complaint" in the subject line
• Phone: (479) 391-3917

Please include your name, the property address, the date of the service or contact, and what happened.

What happens next

1. We acknowledge your complaint within two business days.
2. We look into it. That includes talking to the provider who did the work, if it was performed by an independent provider.
3. We respond with what we found and what we'll do about it, usually within ten business days. If it will take longer, we'll tell you why.

If you're not satisfied

If you're unhappy with our response, you can contact the Arkansas Attorney General's Consumer Protection Division.